Privacy Policy - 'Duskward House'

PRIVACY POLICY – DUSKWARD HOUSE

In accordance with the provisions of the EU General Data Protection Regulation (GDPR) and other applicable regulations, by accepting this Privacy Policy the USER gives their informed, explicit, free and unequivocal consent for the personal data provided through the website https://duskwardhouse.com/ (hereinafter, the WEBSITE) to be included in a file of “WEBSITE USERS AND SUBSCRIBERS” as well as “CLIENTS AND/OR SUPPLIERS”, managed by:

Legal name: Liliana Cardona
Tax ID (NIF): 45171347Z
Address: Apartado de Correos 13, 17857, Girona, Spain
Email: contact@duskwardhouse.com
Activity: Digital entertainment platform for adults based on erotic narrative fiction and original literary content, distributed in chapters through online access or subscription.

This Privacy Policy is valid only for the personal data obtained on the Website and does not apply to information collected by third parties on other websites, even if they are linked from the Website.

By means of this document, I state my commitment to maintaining and ensuring safe relationships with users, protecting personal data and guaranteeing the right to privacy.

1. WHAT ARE PERSONAL DATA?

Personal data are any information relating to an identified or identifiable natural person.

In our case, the USER provides us with:

Name and email address when they subscribe or contact us.
Billing data (name, surname and postal address) when they purchase a subscription or digital product.
Where applicable, tax identification data in the case of invoicing to companies.

Payment data are processed exclusively by secure external platforms (Stripe, PayPal, ThriveCart). Duskward House does not have access to card numbers or security codes.

Additionally, during browsing on the Website, technical information is collected such as IP address, browser, operating system, date and time of access and referring URL, for security and analytics purposes.

1.1 PRINCIPLES FOR DATA PROCESSING

When processing your personal data, I apply the following principles (Art. 5 GDPR and equivalent rules):

Lawfulness, fairness and transparency: we always require your consent for one or more specific purposes, informing you clearly and in advance.
Data minimisation: we only request the data that are strictly necessary for the purposes communicated.
Storage limitation: data will be kept only for the time necessary to fulfil the purpose of the processing. In the case of subscriptions, records are reviewed periodically and inactive entries are deleted after a reasonable period.
Integrity and confidentiality: data are processed in such a way as to guarantee security and confidentiality, preventing unauthorised access or misuse by third parties.

2. PURPOSE, LEGAL BASIS, DATA CATEGORIES, CONSENT AND MINORS

2.1 PURPOSES

Through the contact, subscription and access forms, personal data are collected and used for the following purposes:

To manage the list of subscribers and registered users, necessary to provide access to chapters, stories and erotic literary content on the platform.
To send electronic communications related to the Website, such as:
- newsletters,
- story updates,
- new chapters,
- subscription notices,
- relevant information about the platform and occasional promotions.
To provide access to exclusive content available only to registered users or subscribers.

Only the owner will have access to your data, which will not be transferred, sold or shared with third parties, except:

when there is a legal obligation, or
when it is necessary to share them with essential service providers (hosting, email marketing, payment gateways, analytics), located inside or outside the EU, for which the required safeguards for international data transfers are adopted.

Accepting this Privacy Policy through the double opt-in system constitutes the USER’s explicit and unequivocal consent for the processing of their data in accordance with the purposes described above.

Under no circumstances will the data be used for purposes other than those indicated, nor will they be transferred to third parties without consent.

2.2 MINORS

The content of Duskward House is intended exclusively for persons over 18 years of age.

Therefore:

We do not allow registration or subscription by anyone under 18.
If you are under 18, you must not send us your personal data, register or access the content of the platform.
If we detect a registration by a minor, we will immediately delete their data.

2.3 LEGAL BASIS

The legal bases for processing your data are:

The user’s consent, given freely, specifically and explicitly when subscribing, registering or contacting us.
The performance of a contract, in the event that you purchase a subscription or digital product.
Compliance with legal obligations in tax, accounting or administrative matters.

The user may revoke their consent at any time, without retroactive effect.

2.4 CATEGORIES OF DATA

The data processed are exclusively identification and contact data:

Name
Surname(s)
Email address
IP address
Billing data (postal address, country and, where applicable, tax details)

No special categories of data are processed (such as ethnic origin, health data, etc.).

Payment data are not stored: they are handled only by the corresponding secure payment gateways (Stripe, PayPal, ThriveCart, etc.).

2.5 DATA RETENTION PERIOD

Personal data will be stored:

For as long as the relationship with the user exists (active registration or subscription).
Until the user requests their deletion.
For the periods required to comply with legal obligations in tax and accounting matters.

Subscription lists are reviewed regularly to remove inactive users.

2.6 ACCURACY AND TRUTHFULNESS

The USER is solely responsible for the accuracy and truthfulness of the data provided, and the owner is exempt from any liability in this regard.

The USER undertakes to provide complete, correct and up-to-date information in the forms made available.

3. COMPLIANCE WITH APPLICABLE REGULATIONS

Duskward House processes personal data in accordance with:

Regulation (EU) 2016/679, General Data Protection Regulation (GDPR).
Spanish Organic Law 3/2018 on Personal Data Protection and Digital Rights.
Spanish Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE).
The Canadian law PIPEDA (Personal Information Protection and Electronic Documents Act), for users residing in Canada.
The applicable privacy laws of certain U.S. states (for example, CCPA/CPRA in California), to the extent that they apply based on the user’s place of residence.

The data provided, as well as those derived from browsing, may be stored in files owned by LILIANA CARDONA and processed in order to:

respond to requests or enquiries,
manage registration and access to the platform,
maintain the contractual or pre-contractual relationship,
send information about related products and services.

The USER likewise consents to the processing of their data in order to receive, by any means (including email), information about products and services of LILIANA CARDONA related to the activity of the platform, unless they indicate otherwise or exercise their right to object.

If the user does not wish their data to be used for this purpose, they may exercise their right to object as indicated in the section “Exercise of rights”.

Canadian users

For users located in Canada, Duskward House processes personal data in line with the principles of accountability, purpose, transparency, security and access set out in PIPEDA. These users may request:

access to their personal data,
correction of inaccurate or incomplete information,
information on the use and disclosure of their data,

by contacting contact@duskwardhouse.com.

U.S. users

To the extent that certain state privacy laws apply (for example, CCPA/CPRA in California), users residing in those states may exercise additional rights of access, deletion or objection by contacting contact@duskwardhouse.com. Duskward House does not “sell” personal data within the meaning of those laws.

4. SECURITY MEASURES

LILIANA CARDONA informs you that the necessary technical and organisational security measures have been implemented to guarantee the security of personal data and prevent their alteration, loss, unauthorised processing or access, taking into account the state of the art, the nature of the data and the risks to which they are exposed.

Ongoing monitoring, control and evaluation of processes are carried out to ensure respect for privacy.

The Website uses an SSL certificate, which ensures that data are transmitted in encrypted form between the user and the server.

5. EXERCISE OF RIGHTS

Individuals who have provided their data through https://duskwardhouse.com/ may freely exercise the following rights:

Right of access to their personal data.
Right to rectification of inaccurate or incomplete data.
Right to erasure (“right to be forgotten”), where appropriate.
Right to restriction of processing in the cases provided for by law.
Right to object to the processing of their data for certain purposes (for example, marketing).
Right to data portability, where applicable.

The quickest way is to log into the user account and modify the data or delete the account. Any information that must be retained due to a legal obligation will be blocked and used only for that purpose.

You can also exercise your rights by sending a written communication to:

LILIANA CARDONA
Subject: “Data protection”
Apartado de Correos 13 17857, Girona, Spain

or by email to contact@duskwardhouse.com, providing proof of identity.

Users in Canada and the USA may use the same channels to exercise the rights recognised under their local legislation; such requests will be handled to the extent that those laws apply.

In the event of disagreement, the user may lodge a complaint with the competent supervisory authority:

In Spain, the Spanish Data Protection Agency (AEPD).
In Canada, the Office of the Privacy Commissioner of Canada (OPC).
In the USA, with the relevant state privacy authority, where applicable.

6. LINKS TO OTHER WEBSITES

As a service to visitors, the Website may include hyperlinks to other sites that are not operated or controlled by Duskward House. We do not guarantee and are not responsible for the lawfulness, reliability, usefulness, accuracy or timeliness of the content of such sites or their privacy practices.

Before providing personal information to these external sites, users should review their privacy policies, which may differ from ours.

7. CHANGES TO THIS PRIVACY POLICY

LILIANA CARDONA reserves the right to modify this Privacy Policy at any time, based on her own criteria or due to legislative, case-law or regulatory changes by the competent authorities.

Any modification will be published at least ten days before it becomes effective. Use of Duskward House after such changes will imply acceptance of the new Policy.

8. DATA CONTROLLER AND DATA PROCESSORS

The data controller is LILIANA CARDONA.

External data processors include:

Hosting: Webempresa Europa S.L. (see its privacy policy on its own website).
Email marketing and automation services: ActiveCampaign, which applies appropriate technical and organisational measures and offers the required guarantees for international data transfers.
Payment gateways: Stripe, PayPal, ThriveCart (each with its own privacy policy).

ActiveCampaign and the other providers implement measures to protect user information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

Users can unsubscribe from subscription communications at any time by using the “unsubscribe” link included in all emails.

9. THIRD-PARTY SERVICES USED ON THIS WEBSITE

To provide the services necessary for the operation of the platform, https://duskwardhouse.com/ uses the following providers, under their respective privacy conditions:

Hosting: Webempresa
Web platform: WordPress.org
WordPress theme: Hello Elementor
Mailing and newsletter services: ActiveCampaign
Payment platforms and methods: Stripe, PayPal, ThriveCart
Analytics and tracking tools: Google Analytics and similar technologies

The Website analyses user preferences, demographic characteristics and traffic patterns in order to better understand the audience and improve the experience, as well as to display more relevant advertising.

10. DO YOU NO LONGER WISH TO RECEIVE INFORMATION OR WANT TO REVOKE YOUR CONSENT?

In accordance with LSSI-CE and applicable privacy regulations, the user may:

object to the use of their information for advertising or market research purposes, and
revoke their consent at any time (without retroactive effect).

To do so, the user may:

Send an email to contact@duskwardhouse.com stating that they no longer wish to receive communications, or
Click on the unsubscribe link included in each email, or
Configure their preferences from their user account.

Our systems may need up to 48 hours for the unsubscribe request to become fully effective.

11. SYSTEMS FOR CAPTURING PERSONAL DATA AND THEIR PURPOSES

Subscription forms: managed by ActiveCampaign for the purpose of sending email marketing campaigns, managing subscriptions and sending newsletters or updates.
Comment/review forms: allow users to publish opinions on chapters, stories or services. Data are used solely to moderate and manage these publications and are stored on Webempresa’s servers.
Contact form: used to respond to queries, suggestions or professional proposals. Data are stored in Webempresa and ActiveCampaign.
Cookies: cookies are installed when browsing or registering. Users can review the Cookie Policy at any time for more information and to learn how to disable them.
Sale of subscriptions and access to digital content: the necessary buyer data (name, surname, address and email) are collected to manage the purchase and billing.
Tracking and remarketing systems: tools such as Google Analytics, Facebook Ads or Instagram Ads are used for analytics and targeted advertising campaigns. Data obtained are processed in accordance with this Policy from the moment the user provides their information.

We will not share, sell or rent your personal information to third parties unrelated to the service. It is shared only with authorised service providers when necessary to operate the platform.

12. SOCIAL PLUG-INS

The Website may offer links and services related to social networks (for example, “Like” or share buttons). If the user is already a member of a social network and clicks on these elements, the social network may link their profile data with information about their visit.
Users are encouraged to review the privacy policies of each social network and to configure their profiles appropriately to protect their privacy:
- Facebook
- X/Twitter
- YouTube
- Pinterest
- Instagram
- TikTok

13. ACCEPTANCE, CONSENT AND REVOCATION

The USER declares that they have been informed of the conditions regarding personal data protection and accepts and consents to the processing of such data by LILIANA CARDONA in the manner and for the purposes indicated in the Legal Notice and in this Privacy Policy.
The consent given may be revoked at any time, without retroactive effect.